The Government of Uganda has rolled out a major digital transformation of public service delivery in Northern Uganda, with all key government services set to be accessed online starting June 2026.
The transition will be facilitated through a newly launched Service Uganda Centre in Gulu City, unveiled on Friday as part of a broader effort to modernise service delivery across the region.
Under the new system, a wide range of services—including senior citizens’ grants, rural health services, land registration, and school capitation grants—will now be accessed digitally. These are in addition to services that had already been digitised, marking a significant expansion in e-governance.
The initiative is being implemented by the National Information Technology Authority-Uganda (NITA-U), which says the centre will feature about 40 service counters. Members of the public will receive ticket numbers and access services such as passport processing and other public service functions using their National Identification Number (NIN).
According to NITA-U Activity Manager Madeleine Mugisa, the project will involve renovating the former Posta Uganda offices, which will also take responsibility for utilities like power and water, as well as maintenance of the facility.
The Ministry of Public Service will oversee the operational readiness of the centre, while the Ministry of Works and Transport and ICT authorities will supervise construction and ensure the infrastructure meets government standards.
Officials say the Service Uganda Centre is expected to significantly reduce the time and cost citizens incur when accessing government services, while improving efficiency and transparency.
The facility, which will serve the entire Northern Uganda region, is being constructed at a cost of approximately UGX 4 billion and is expected to be completed by May 2026.
